Rates
Dates and times
How to
Catering
Terra Nocta
Any questions?
Tickets
1. Subject / Acceptance of terms and conditions
The www.terrabotanica.fr website offers you the opportunity to purchase one or more 2024 season passes for the park by mail order. The order form downloadable from the site expressly asks the customer to accept in full and without reservation the general conditions of sale below.
2. Company identification
The www.terrabotanica.fr website is managed by GIP TERRA BOTANICA, Groupement d'Intérêt Public N° SIRET : 493 393 201 00022
SIREN no.: 493 393 201 VAT no.: FR 644 933 932 01/ APE code: 9104 Z
The company's head office is located route d'Epinard, Angers.
3. Awards
Prices are quoted in EUROS and include 10% VAT. Prices are fixed and are displayed on all product sheets.
4. Products
- SEASON PASS
2024 season passes give unlimited access to the park and its attractions, according to the park's opening schedule, from March 30 to November 03, 2024.
A preferential rate will be granted for access to Terra Nocta to season pass holders: €10.50 for an adult or child. Daytime access to the park for companions of pass holders will be €19.00 for an adult and €16.00 for a child. Admission to Terra Nocta is €10.50 for adults and children accompanying pass holders.
Reduced rates will be applied at the park ticket office, on presentation of pass.
Reservations for Terra Nocta (dates and times) must be made at the park ticket office before the show (subject to availability).
The season pass is not a ticket cutter, nor does it give access to priority reservations and times at Terra Nocta.
A 10% discount will be applied in the park's stores and restaurants, on presentation of the pass at the time of payment.
- PREMIUM PASS
2024 premium passes give unlimited access to the park and its attractions, according to the park's opening schedule, from March 30 to November 03, 2024, as well as to Terra Nocta (according to the performance schedule).
A preferential rate will be applied for accompanying pass holders, at the park ticket office, on presentation of the pass, for access to the park for the day (€18.00 for an adult and €15.00 for a child) and to Terra Nocta (€9.50 for an adult or a child).
Reservations for Terra Nocta (dates and times) must be made at the park ticket office, before the show (subject to availability).
The premium pass is not a ticket-saver, nor does it give access to priority reservations and times at Terra Nocta.
Discounts are available in the park's stores and restaurants, on presentation of the pass at the time of payment: 10% during the day, and 20% from 7:30pm.
No special rate is granted for the Ballon Captif for the 2 passes above. (on-site ticketing subject to weather conditions).
If you lose or forget your season pass, you will be charged €5 (incl. VAT) to re-issue it.
5. Payments
We accept payment by bank or postal cheque, and vacation vouchers (change not returned). Payments by cheque are only accepted for cheques issued in mainland France. Proof of address or identity may be required due to the increasing number of stolen cheques. Your order will only be validated (and dispatched) on receipt of your payment.
TERRA BOTANICA reserves the right to request proof of identity and bank details from its customers, whenever a warning criterion has been detected in an order (high amount, incorrectly registered details, etc.). The documents thus provided will be used to validate your order, and will be for internal use ONLY. We will keep the documents for a maximum period of 120 days (bank withdrawal period), after which they will be automatically destroyed.
6. Deliveries
On receipt of your complete file and payment, we will deliver your pass(es) to you in France and abroad by LA POSTE or at the ticket office of your choice.
Admission tickets are sent by post, at the customer's request. A charge of €8 per shipment will be made for postage and handling. The delivery times quoted by LA POSTE are given as an indication only and will not give rise to any reimbursement if they are exceeded.
In the event of non-receipt of your order (loss, dispute, etc.), LA POSTE requires a period of 21 days to find your parcel and, if necessary, obtain a refund. Your order will then be reshipped or reimbursed as you wish. Under no circumstances will we be able to resend your order again without having received a firm and definitive reply from the postal services confirming the loss of our first shipment.
In the event of an incorrect address provided by the customer, or if the time limit for keeping the parcel at LA POSTE is exceeded, the parcel will be returned by the postal services to the sender (TERRA BOTANICA). On receipt of the return, the customer will be contacted to ascertain the correct address, and the parcel will be returned. If the customer does not contact TERRA BOTANICA within 120 days, the parcel will be automatically destroyed, and it will no longer be possible to claim a refund for the products.
7. Right of withdrawal
In accordance with French law, which governs the TERRA BOTANICA website, you have a 14-day withdrawal period from receipt of your order.
8. Reservation of ownership
Products remain the property of TERRA BOTANICA until full payment has been received and the withdrawal period has expired, and must be returned if necessary.
9. Jurisdiction / Dispute
In the event of litigation, only the court of ANGERS (49) will be considered competent.
10. Personal data
In accordance with the French Data Protection Act of January 6, 1978, the information you send us is intended exclusively for TERRA BOTANICA. You have the right to access and rectify this information by writing to : TERRA BOTANICA - Route d' Epinard - CS 80609 - 49106 ANGERS Cedex 2. Please note that the confidentiality of correspondence transmitted over the Internet is not guaranteed.