Privacy policy

Last update: June 11, 2025

Protecting your personal data is a priority for Terra Botanica. We are committed to processing them in compliance with current legislation, in particular the General Data Protection Regulation (RGPD - EU 2016/679) and the French Data Protection Act (Loi Informatique et Libertés).

 

  1. Who is responsible for processing your data?

The person responsible for processing your data is :
Terra Botanica SAS
Route d'Epinard, CS 80609, 49106 Angers Cedex 2, France
Contact: privacy@terrabotanica.fr | +33 2 41 25 00 00

 

  1. What data do we collect?

Depending on your visit to our website, we may collect the following information:

  • Identity: surname, first name, date of birth, title
  • Contact details: postal address, email, telephone
  • Payment and billing data
  • Navigation data (cookies)
  • Geolocation (mobile application)

 

  1. How and why do we use your data?

We will use your Personal Data for the following purposes:

  • Create an account on our ticketing service, enabling you to place orders, track your purchases and collect your tickets;
  • Organization of contests;
  • Subject to your consent, we may send you information about our offers, news and events;
  • Statistical offices
  • Application management
  • Personalize your experience (site, application, targeted advertising)
  • Personalized sales prospecting and loyalty campaigns;
  • Answers to your questions via the "contact us" form.

 

  1. With whom do we share your data?

Your personal data is accessible only to authorized persons within Terra Botanica, as well as to service providers and subcontractors necessary for the processing of services, in particular :

  • Technical and IT services (hosting, ticketing, payment, maintenance)
  • Marketing partners, only with your consent, for sending promotional offers. The list of partners will be communicated to you when you give your consent.
  • To national or local authorities, if required by law or as part of an investigation and in accordance with regulations.

 

  1. Where is your data stored?

All your personal data is stored exclusively on servers located within the European Union or in countries offering an "adequate" level of protection (e.g. the United Kingdom, Switzerland).

In some cases, service providers established outside the EU (e.g. USA) may access your data, including AWS, Microsoft, Google, Adobe. These transfers are governed by RGPD-compliant mechanisms.

 

  1. Data retention period

- Reservation data: legal retention period for supporting documents

- Bank details: maximum 13 months after the transaction, in accordance with legal requirements

- Data used for sending commercial information: 3 years from the last contact or consent. At the end of this three-year period, Terra Botanica may contact you again to find out whether or not you wish to continue receiving information on its offers, news and events. In any case, you may unsubscribe at any time by clicking on the unsubscribe link attached to each e-mail.

- Application data: 2 years from collection or last exchange

Data may subsequently be anonymized and used for statistical purposes.

 

  1. Your rights regarding your personal data

In accordance with the regulations in force, you have the right to access and rectify your Personal Data, as well as to request its deletion, to object to its processing and to obtain its limitation or portability, insofar as this is applicable, and within the limits of the legal and regulatory provisions.
These rights may be exercised directly by contacting us :

Terra Botanica

Route d'Epinard

CS 80609

49106 Angers cedex 2   


By mail : privacy@terrabotanica.fr

By phone +33 2 41 25 00 00

Please enclose proof of identity with all requests.