Personal data protection policy

1. Introduction

Terra Botanica strives to ensure that your personal data is protected when you use our Services. We have therefore established a policy describing how your Personal Information is processed and protected. Please keep informed of any changes to this Privacy Policy by visiting our website.


2. What Personal Data Do We Collect?

  • Name
  • First name
  • Date of birth
  • Postal address
  • Email
  • Bank card


3. How do we use your Personal Information?

We use the data we collect to respond to your requests, to advertise and improve our existing offerings, to develop new services, and to enhance and personalise your experiences in your interactions with us. We also use your Personal Information to communicate with you.

We will use your Personal Information for the following purposes:

  • The creation of an account on our ticketing service, which allows you to place orders, track your purchases and collect your tickets;
  • Information and news about Terra Botanica
  • Sending offers and promotions;
  • Competition;
  • Invitation to events;
  • Targeted and/or geolocated advertising;
  • Managing communications and monitoring our exchanges;
  • After-sales service management;

The management of your requests related to the exercise of your rights of access, rectification and opposition, which you benefit from in application of the regulations on personal data;


4. For how long is your Personal Data kept?

The data is kept at least as long as necessary for the execution of the contract.

It may then be stored and processed for 3 years following the last contact from you, to enable us to send you commercial solicitations.


5. Who has access to your Personal Data

Terra Botanica does not disclose or market your personal data to external companies.

We may use external service providers to process this data in order to provide you with a better service.

The people who have access to your data are :

Terra Botanica employees in the departments concerned by the use and processing of your data (marketing, sales, shop, reception, etc.);

The marketing and advertising companies that Terra Botanica works with.


6. Right of Access and Rectification of Inaccurate or Incomplete Data

You have the right to access, modify, rectify and delete data concerning you. You can exercise this right by contacting us:

Terra Botanica

Route d'Epinard

CS 80609

49106 Angers cedex 2   

By mail:

By phone +33 2 41 25 00 00


You can unsubscribe from our emailing list at any time by contacting us or by clicking on the link in all emails.


7. Person responsible for the processing of personal data

In accordance with the applicable data protection law, we have appointed a data controller. The contact details of our data controller are as follows


To the attention of the Data Controller

Terra Botanica

Route d'Epinard

CS 80609

49106 Angers cedex 2


By mail: