Privacy policy

1. Introduction

Terra Botanica strives to ensure that your personal data is protected when you use our Services. We have therefore established a policy describing how your Personal Data is processed and protected. Please keep informed of any changes to this Privacy Policy by visiting our website.

 

2. What Personal Data Do We Collect?

  • Name
  • First name
  • Date of birth
  • Postal address
  • Email
  • Credit card

 

3. How do we use your Personal Data?


We use the data we collect in order to respond to your requests, advertise and improve our existing offer, develop new services and improve and personalize your experiences in your interactions with us. We also use your Personal Data to communicate with you.

We will use your Personal Data for the following purposes:

  • The creation of an account on our ticketing service, allowing you to place orders, track your purchases and collect your tickets;
  • Terra Botanica news and information
  • Sending offers and promotions;
  • Competition;
  • Invitations to events;
  • Targeted and/or geolocalized advertising;
  • Managing communications and monitoring our exchanges;
  • After-sales service management;

Managing your requests to exercise your rights of access, rectification and opposition, in accordance with the regulations on personal data;

 

4. How long are your Personal Data stored?

Data is kept at least as long as is necessary to fulfill the contract.

It may then be stored and processed for a period of 3 years following your last contact with us, to enable us to send you commercial solicitations.

 

5. Who has access to your Personal Data

Terra Botanica does not disclose or sell your personal data to external companies.

We may use external service providers to process this data in order to provide you with a better service.

The persons having access to your data are :

Terra Botanica employees in departments concerned by the use and processing of your data (marketing, sales, store, reception, etc.);

Marketing service providers and advertising agencies with whom Terra Botanica works.

 

6. Right of access and rectification of inaccurate or incomplete data

You have the right to access, modify, rectify and delete data concerning you. You can exercise this right by contacting us at :

Terra Botanica

Route d'Epinard

CS 80609

49106 Angers cedex 2   


By mail : privacy@terrabotanica.fr

By phone +33 2 41 25 00 00

 

You can unsubscribe from our emailing list at any time, by contacting us or by clicking on the link in all emails.

 

7. Personal Data Controller

In accordance with current data protection legislation, we have appointed a data controller. Our contact details are as follows:

 

For the attention of the Data Manager

Terra Botanica

Route d'Epinard

CS 80609

49106 Angers cedex 2

 

By mail : privacy@terrabotanica.fr